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Alert:24

Established in 2013 in response to client demand, Alert: 24 is our in-house security risk advisory and crisis support practice. With three operations centres around the world, our crisis support team provide response triage, advocacy, and support throughout the incident timeline. Our security risk advisory team provide intelligence, consultancy, and training services across the security spectrum to our global client base.

Our risk advisory solutions

Working closely with some of the world’s largest organisations, across all industries and geographies, Alert:24 helps you identify, understand and manage your security risks, and hone your capacity to manage security incidents and crises.

Our areas of expertise

Whilst Alert:24 provide intelligence, consultancy and training services across security risk and crisis management, the following are our core areas of expertise:

Active Assailant

Our team support organisations to review and develop workplace violence and active assailant policies and protocols, alongside awareness training and exercises.

Crisis Communications

A key but highly specialised element in crisis management, our team develop internal expertise in crisis communications.

Crisis Management

Following the principles captured in ISO 22361 and our cross-industry experience, our team support our clients to benchmark their crisis management frameworks, develop plans and undertake exercises.  

 

Kidnap & Extortion

Our consultancy and training team have over 30 years of industry experience in supporting organisations to treat risks associated with kidnap and extortion.

Security Risk Management

We support our clients in implementing robust security risk management programmes, developing or reviewing corporate or operational level security structures and protocols, alongside security assessments.

Travel Risk Management

Compliant with ISO 31030 guidance, our team assist organisations in managing the risks to their travelling workforce.

Why Alert:24?

Client Advocacy

Our first priority is ensuring your expectations are met. We review the performance of recommended response providers to ensure you receive the best support in the industry.

Global Network of Expertise

Our global network, which you can access for risk advisory services, are some of the foremost professionals in the security and resilience profession.

Individual Solutions

We will build consultancy and training solutions and programmes to suit your organisation’s specific needs. 

Risk Treatment & Transfer

Alert:24 work alongside SCR’s experienced insurance teams to enable you to treat as well as transfer your security risks. 

Cross-Peril Crisis Support

Our 24/7 team provide crisis support and response provider triage across a range of insurance lines, streamlining and consolidating your security incident response procedures. 

Experience

Our team have deep expertise in their specialist areas, ensuring that you receive first-class security and crisis management risk advisory services. 

You are never without support thanks to our 'follow the sun' model

Our global crisis support and risk advisory teams provide 24/7 advocacy, response triage and support to our insured clients.

Our UK operations centre

Our ‘follow the sun’ model provides resilience across our three sites which ensures you have support when it matters most. 

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We offer a wealth of insights and resources to help you navigate your ever-changing risk landscape.

Our Alert:24 team

Europe

Robert Taylor Head of Alert:24
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Patrick Rogers Head of Risk Advisory
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Mark Allison Head of Crisis Support
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Lee Parker Head of Alert:24 Operations

North America

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Kate Colberg Risk Advisory Lead
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Gabriella Cserei Crisis Support Team Leader

Asia Pacific

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Marcus Chew Risk Advisory Lead
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Tristan Simpson Crisis Support Team Leader